Information We Collect

We collect different types of information depending on how you interact with paventarilo. Here's what that looks like in practice.

Information You Give Us Directly

When you sign up for a course, contact us, or fill out forms on our site, you provide us with details like your name, email address, phone number, and sometimes your business context. We also collect payment information when you enroll in paid programs, though we don't store your full credit card details—that's handled securely through our payment processor.

If you participate in our community forums or submit questions during webinars, that content becomes part of what we collect too.

Information We Gather Automatically

Like most websites, we collect technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to make your experience smoother and to understand which content resonates most with our audience.

We track things like which pages you visit, how long you stay, and what you click on. This helps us figure out what's working and what needs improvement.

Information From Other Sources

Occasionally, we might receive information about you from third parties. For instance, if you find us through a partner platform or if you connect your social media account to access certain features. We only work with partners who respect privacy standards similar to ours.

How We Use Your Information

We don't collect data just to have it sitting in a database. Everything we gather serves a purpose.

We aim to be thoughtful about marketing communications. If you've signed up for one course, we might tell you about related programs, but we're not going to flood your inbox with unrelated offers.

Legal Basis for Processing (Australian Context)

Under Australian privacy law, particularly the Privacy Act 1988 and the Australian Privacy Principles, we process your information based on several legal grounds.

Consent

When you sign up for our services or opt into communications, you're giving us consent to use your information as described. You can withdraw that consent—we'll explain how below.

Contractual Necessity

If you've enrolled in a course, we need certain information to deliver that service. We can't provide access to course materials without knowing who you are and how to reach you.

Legitimate Interests

We have legitimate business interests in improving our services and communicating with current and potential students. We balance these interests against your privacy rights.

Legal Obligations

Sometimes Australian law requires us to collect or retain certain information, particularly around financial transactions and business records.

Who We Share Information With

We don't sell your personal information. Let's be clear about that upfront. But we do share information with specific parties when necessary.

Service Providers

We work with third-party companies that help us run our business—email platforms, payment processors, hosting providers, analytics tools. These companies only access the information they need to perform their specific functions, and they're bound by confidentiality agreements.

Business Partners

If we run a course in partnership with another organization, we might share relevant information with them. We'll always tell you upfront when this applies.

Legal Requirements

If Australian law enforcement or regulatory bodies request information through proper legal channels, we'll comply. We might also disclose information if we believe it's necessary to prevent harm or address fraud.

Your Rights and Choices

You have real control over your information. Here's what you can do.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no charge for reasonable requests, though we might charge a fee for excessive or repetitive requests.

Correct or Update Information

If your details change or you spot something incorrect, let us know. You can update most information through your account settings, or contact us directly for help.

Delete Your Information

You can request deletion of your personal information. We'll comply unless we have a legitimate reason to retain it—like completing a transaction you've started or meeting legal record-keeping requirements. In Australia, we're required to keep certain financial records for seven years.

Opt Out of Marketing

Every marketing email includes an unsubscribe link. Click it, and you're off that list. You'll still receive essential communications about courses you're enrolled in, but we won't send promotional content.

Object to Processing

If you have concerns about how we're using your information, you can object. We'll review your request and either stop the processing or explain why we need to continue.

Data Portability

You can request your data in a structured, commonly used format. This makes it easier to move your information to another service if you choose.

How We Protect Your Information

Security isn't just a checkbox for us—it's built into how we operate.

• We use encryption (SSL/TLS) to protect data transmitted between your browser and our servers
• Payment information goes through PCI-compliant payment processors—we never store full credit card numbers
• Our team members only access personal information when they need it to do their jobs
• We regularly update our security practices and conduct vulnerability assessments
• We maintain backups in secure locations to prevent data loss
• All staff receive privacy and security training as part of their onboarding

That said, no system is completely bulletproof. If we experience a data breach that affects your information, we'll notify you promptly as required by Australian law and take steps to minimize any harm.

Data Retention

We don't keep information longer than necessary. How long we retain data depends on its purpose and our legal obligations.

Active Accounts

While you're an active student or subscriber, we keep your information to provide ongoing service and support.

Inactive Accounts

If you haven't engaged with us for three years, we'll either delete your account or anonymize your data. We might reach out before doing so to check if you want to keep your account active.

Financial Records

Australian tax law requires us to keep financial transaction records for seven years. This includes invoices, payment records, and related business documents.

Marketing Data

If you've only signed up for our newsletter without enrolling in courses, we'll remove your information after two years of inactivity unless you've specifically asked us to keep you on the list.

Cookies and Tracking Technologies

We use cookies and similar technologies. Here's the breakdown of what we use and why.

Essential Cookies

These are necessary for the site to function. They handle things like keeping you logged in and remembering your preferences. You can't opt out of these if you want to use our services.

Analytics Cookies

We use analytics tools to understand how people use our site. This helps us identify which content is most valuable and where people get stuck. We primarily use aggregated data rather than tracking individual users.

Marketing Cookies

These help us understand which marketing efforts bring people to our site and allow us to show relevant content. You can opt out of these through your browser settings or our cookie preferences tool.

Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how our site works for you.

Children's Privacy

Our services are designed for adults pursuing business education. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly.

Third-Party Links

Our site includes links to external resources, partner sites, and tools we recommend. Once you click through to another site, this privacy policy no longer applies. We encourage you to review the privacy practices of any site you visit.

We try to link only to reputable sources, but we can't control or be responsible for the privacy practices of external sites.

Changes to This Policy

Privacy practices evolve, and so might this policy. When we make changes, we'll update the date at the top of this page. For significant changes, we'll notify you directly via email or through a prominent notice on our site.

We encourage you to review this policy occasionally, especially before providing new information or using new features.

Making a Complaint

If you believe we've mishandled your information, we want to hear about it. Contact us first—most issues can be resolved through direct communication.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at: